If you choose priority shipping, your order should arrive within two to three business days after it is shipped. If you choose the eco-friendly Ground option, we cannot predict or guarantee the exact arrival date.
We ship orders Monday through Friday. We aim to ship orders the same day they are placed. Some orders placed later in the day may be shipped on the next business day. Orders placed on Fridays may ship on Monday.
We welcome international customers! International shipping rates vary depending on location and will be calculated at checkout. International shipping fees are not refundable. Please note that international customers will be responsible for duties and taxes upon receipt. We recommend reviewing your local import policies, as there may be delays or holds at international custom offices for which we are not responsible. We are unable to issue refunds for items that are held or taxed at your local customs office.
Please reach out to our Customer Experience team within 30 days so we can resolve this for you and send a replacement. We can be reached at email@example.com or 833-878-3588. Please note our customer experience team is available from 9 a.m. to 5 p.m. EST, Monday through Friday, and requests placed outside of these times will be answered on the next business day.
We will email you a tracking number as soon as our warehouse packs your order. If you do not receive this email, please check your spam or promotional folder and be sure to add firstname.lastname@example.org to your list of trusted contacts. If you have any questions, please reach out to our Customer Experience team at email@example.com.
If you are unsatisfied with your product, please contact us within 30 days of purchase for either a full refund or a replacement product. Reach out to our Customer Experience team at firstname.lastname@example.org 833-878-3588.
For best results, we suggest keeping it simple with a 3-step routine. Choose a cleanser to cleanse and prime your skin, a spray to tone and hydrate, and a serum to moisturize and protect. Best practice for introducing any new skincare product is to first conduct a patch test or order our Discovery Trial Set.
1. Prepare your powder. Using your spoon, add equal parts powder and water into the bowl. The recommended ¼ tsp to ¼ tsp ratio will yield a thicker paste while adding slightly more water will yield a milkier paste. Play around to see which you prefer.
2. Prepare your skin. Using your dampened cleansing cloth, gently remove any makeup. Once fresh, leave skin feeling damp.
3. Apply. Using your fingers, apply product onto skin. The dampness will help the product spread beautifully. Work to cover your face and neck with a thin, slightly translucent layer of product for a mask and gently massage using circular motions for a cleanser.
4. Rinse. Using your cleansing cloth, gently rinse away your cleanser or mask to reveal visibly happier and hydrated skin.
After cleansing, close your eyes and lightly mist onto face and neck and let absorb without rubbing or massaging. Use however many spray pumps feels right for you. If following with Shield Face Serum, apply when your skin is still damp or wet from the essence spray.
Shield Face Serum: After cleansing and using our essence spray, dispense 2 to 4 drops of serum to your fingertips and gently massage into damp skin. Awaken Eye Serum: Gently roll around eye contour, avoiding contact with the eye.
While the length of time may vary depending on the individual, we have found in general that it takes about 2 weeks of daily use for skin to adapt and respond to our 100% active formulas.
Several elements make our skincare unique. First, For The Biome has spent considerable resources, time, research, and loving effort to formulate 100% active and effective skincare with ingredients that are ethically and sustainably sourced, cruelty-free, and organic. All aspects of our products, from the ingredients to packaging material, have been chosen with care and consideration.
Second, our products are specifically formulated to preserve and enhance the microbiome-skin relationship with the use of nature’s most talented communicators including prebiotics, probiotic lysates, fermented botanicals, and gentle botanicals. Our skincare supports the trillions of skin microbes who play a pivotal role in how skin adapts to stressors, both emotional and environmental. When crosstalk between the skin and its microbiome is supported, skin can reach its fullest potential, make educated responses to stressors, and naturally rejuvenate itself for radiance.
In addition, through the process of fermentation, the nutritional profile of our botanicals is enriched with increased antioxidant content, prebiotic nutrients, and postbiotic actives including skin-strengthening short chain fatty acids (SCFAs), peptides, and probiotic lysates. Condensing the molecular weight of nutrients through fermentation may increase absorption, biocompatibility, and efficacy.
We also choose ingredients processed with CO2-extraction, which yields botanical extracts with regal nutrient profiles and shelf-stability without the need for chemical preservatives.
To learn more, we highly recommend reading the Our Approach section of our website.